Comments on: Tutor Vista is a Powerful online tutoring tool

By: krun

krun — Sat, 12 Dec 2009 22:23:03 +0000

Tutor Vista is a big rip off and they will keep charging you after your trial period. They have terrible customer service and do not care at all. I asked for a phone number and they don’t have one. Wow a business without a phone number! I am turning them in to the Better Business Bureau.

By: Ganesh

Ganesh — Sun, 19 Aug 2007 16:41:35 +0000

Im surprised by the strong negative views on Tutor Vista. I would like to compare various tutoring sites, such as Vie-Nova, Tutoring School Trainer, Tutor Easy and Tutor Next. Do you have any comparative data on this?

By: Peter

Peter — Thu, 16 Aug 2007 09:39:11 +0000

I have used TutorVista for nearly 8 months now in two stretches. Sometimes have experienced Internet connection difficulty from my end but their Customer service is very good. They have always called addressed the problem and given me a solution.My recommendation is that you call or email them and they will respond. When I went on a break , they refunded my money . So do not see an issue there.
When I tried scheduling at short notice , I always do not get the Tutor of my choice – that is the only complaint I have.
At $ 100 per month expecting two or three one-on-one sessions per day i.e. around 90 sessions for $ 100 is too much. I use three sessions a week which works out to $ 8 per hour of personalized tution which is great value for money.
Peter

By: Rachel

Rachel — Wed, 25 Jul 2007 04:39:49 +0000

I am being with TutorVista from past 6 months , initially i faced some tech problems,
problem in understanding the tutor accent.Now i am comfortable with the their service
and i improved lot because of TutorVista , i am following some steps
1)I will make a call and ask the tutors email address and send my questions 10 hour before
the session time , with this initative tutor will come to know my requirement and he will teach me better
2)I belive most of the Tutors of TutorVista are are excellent , because i had taken session
with 10 different tutors on 4 different subject .
3)i will keep in touch with customer service department every day and they all become
my friends .
TutorVista is only the tutoring company where we can get tutoring at affordable price.
Some days i too get some problems with their service but i make them to work for me by calling them and keeping friendly relationship with them

By: Rachel

Rachel — Wed, 25 Jul 2007 04:37:26 +0000

By: Jae

Jae — Tue, 24 Jul 2007 18:56:49 +0000

I hvae cancelled the subscription, but they renewed automatically. I have called them and they said this is technical problem.
It is almost impossible to contact them and cancel it.
I strongly recommend that DO NOT DO ANY BUSINESS WITH TOTURVISTA.COM

By: Ron Randall

Ron Randall — Fri, 29 Jun 2007 05:03:54 +0000

We used Tutor Vista for our high school student but he had difficulty understanding the heavy accent of the tutors from India. I suspect this is because the Indian population learned English under the British educational system leading to a peculiar accent to the American ear. Whatever the reasoning we decided to discontinue. We had to cancel/reissue our credit card to get them to stop charging! No communication inside this company nothing but apologies. The tutoring concept is good and the price is right so with some research we found another alternative (www.tikibeachtutors.com) only this time WITHOUT the 1-800 Indian accents – ever! So far so good – we’re happy. What is that expression “same, same but different” ? I hope Tutor Vista can get their act together but we couldn’t wait around.

By: MrYardley

MrYardley — Thu, 28 Jun 2007 05:18:36 +0000

I would like to thank Kshitij Shah for your post. Although the tutors are based in India, I believe the business end is a US based company. Please view the contact information on the website and contact them directly to try to resolve your issues. Otherwise follow typical procedures to IE contacting better business bureau of it’s location to help you resolve the issue.
Thanks
Mike

By: Kshitij Shah

Kshitij Shah — Thu, 28 Jun 2007 01:27:11 +0000

This online tutoring service is excellent.But the way they are changing the policies
without informing student is horrible and it creates doubt about their creditibility.
First of all they saying it is unlimited but you can only schedule 7 classes at a time.
now they are changing the policies and saying that a student can schedule only one
class per day. Imaging if kids have vacation in the school and if they can schedule
only one class a day then what is the meaning of spending $100 per month? i am screwed
now because i have paid money for six months. so think twice before paying money for
few months. this company is in India so God knows how u can fight for refund.Even my
relationship manager was not able to help me out.

By: MrYardley

MrYardley — Tue, 05 Jun 2007 04:47:11 +0000

I sympathize with the users who have posted regarding problems with Tutor Vista. Tutor Vista the information in which we based the positive review is based on solid information, but I do not Question the validity of the complaints. If anyone else has had good or bad experiences with Tutor Vista, please post so we can get a better overall picture of the quality of Tutor Vista’s service. In the mean time I will edit the original article to mention that readers should view the comments.
Thank you for your comments